1. Who these terms are with
These Terms of Service (the “Terms”) govern your use of the website at startupack.biz and any services purchased from ExclusivePixel Ltd., a Portuguese company (VAT PT515016853, Reg. 515016853), with its head office at Rua José dos Santos Pereira 12, [PLACEHOLDER 0000-000] Lisbon, Portugal (“Startupack”, “we”).
By submitting an enquiry or purchasing a pack, you agree to these Terms.
2. What we provide
Startupack sells fixed-scope, fixed-price productised services organised as “Packs” (Starter Pack, Growth Pack, Scale Pack) and individual add-ons. The scope of each Pack is described on the corresponding service page and in the quote we send you before work begins.
3. How an engagement begins
- You submit a brief through our quote form.
- We respond with a fixed quote and a proposed start date.
- Once you accept the quote and pay the deposit, the contract is formed and work begins on the agreed date.
4. Payment
Prices are stated in euros (€) and are exclusive of any VAT that may apply depending on your country of residence. Invoices are payable within the timeframe stated on the invoice. Late payment may result in work being paused.
5. Scope, revisions and change requests
Each Pack has a defined scope, a defined number of revision rounds per deliverable, and a maximum project duration. These are listed on the service page for each Pack and confirmed in the quote you accept.
Definition of a “revision round”
A revision round is one consolidated set of written feedback, submitted by the single named approver on your side, inside the client project space, within 5 business days of delivery. Feedback arriving by email, WhatsApp or verbally in a call does not count as a revision round and does not start the clock. Two separate emails on the same deliverable count as one round, not two, provided they arrive inside the same window.
Approval gates
Each project stage (brand direction, site design, build, launch) requires written sign-off from the named approver to close. Reopening a signed-off stage is a paid change request, not a revision.
Client-side SLA
You agree to nominate a single named approver and to respond to review requests within 5 business days. Past that, the project parks. A project parked longer than 30 days incurs a reactivation fee, and the original delivery timeline no longer applies.
Content deadline
You agree to supply copy, images and access credentials by the dates in your project plan. If content is not supplied by the deadline, we ship with placeholder content and the deliverable is considered delivered.
Change requests
Work that falls outside the agreed scope — additional pages, additional revision rounds, additional logo concept directions, additional email accounts, additional automation flows, additional consulting sessions, or rush delivery — is a change request, priced from our published change-request menu on the pricing page.
Post-launch “in-scope tweak”
The post-launch support window (30 / 60 / 90 days depending on Pack) covers in-scope tweaks only. These include: bug fixes, broken links, text corrections, and image swaps in existing modules. Explicitly excluded: new pages, layout changes, new design directions, new features, new integrations.
6. Your responsibilities
- Provide copy, images, and access credentials by the dates stated in your project plan.
- Nominate a single decision-maker who is authorised to approve deliverables on your behalf.
- Respond to review requests within the client SLA stated in your quote. Projects parked longer than the SLA may incur a reactivation fee.
7. Refund policy
A full refund is available if you reject the first concept round and withdraw before production build begins. Written notice of withdrawal must reach us within 5 business days of the first concept delivery.
Once production build has begun, the fee is non-refundable. Remaining obligations on our side are met through the contracted revision rounds and the fixed scope for your Pack. This structure lets us keep the price fixed and the scope honest.
Refunds are issued via the original payment method within 14 days of a valid withdrawal notice.
8. Intellectual property
On full payment of the fees for a Pack, the ownership of the final deliverables (final logo files, final brand book, the source code of the site delivered to you, and the content we produced specifically for you) transfers to you. This does not include:
- Third-party tools, fonts, plugins or libraries used in delivery, which remain governed by their own licenses.
- Our internal methods, templates, checklists and processes, which remain our property.
- Unused concepts and working files not selected as part of the final delivery.
9. Limitation of liability
To the maximum extent permitted by applicable law, our total liability arising out of or in connection with a Pack is limited to the fees actually paid for that Pack. We are not liable for indirect or consequential loss (including lost revenue, lost profit, or lost data). Nothing in these Terms limits liability that cannot be limited by law.
10. Data protection
Personal data is handled in line with our Privacy Policy.
11. Governing law and jurisdiction
These Terms are governed by the laws of Portugal. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.
12. Changes to these terms
We may update these Terms from time to time. Changes apply to new engagements from the date of publication; existing engagements are governed by the version in force when the quote was accepted.
13. Contact
Questions about these Terms: team@startupack.biz.